By Michael E. Casey and Laura C. Savastinuk — September 1, 2006
Service for the next-generation library
Libraries are changing. Funding limits and customer demands are transforming staffing levels, service models, access to resources, and services to the public. Administrators and taxpayers are seeking more efficient ways of delivering services to achieve greater returns on financial investments.
Enter Library 2.0. This new model for library service is being discussed online, at conferences, in administrative offices, and at the reference desk. If you and your library staff are not among those already talking 2.0, pay attention; Library 2.0 could revitalize the way we serve and interact with our customers.
The heart of Library 2.0 is user-centered change. It is a model for library service that encourages constant and purposeful change, inviting user participation in the creation of both the physical and the virtual services they want, supported by consistently evaluating services. It also attempts to reach new users and better serve current ones through improved customer-driven offerings. Each component by itself is a step toward better serving our users; however, it is through the combined implementation of all of these that we can reach Library 2.0.
Very good overview article on the "new" Library 2.0 paradigm.. at the end of the article is a great list of resources for futher reading and exploration.. recommended reading...