January 31, 2005 08:30 AM US Eastern Timezone
The New York Public Library System Checks Out UniPress Software's FootPrints to Automate IT Support and Facilities Management Operations
Web-Based FootPrints Helps the New York Public Library System Deliver World-Class IT Support to 3,000 Employees
EDISON, N.J.--(BUSINESS WIRE)--Jan. 31, 2005-- UniPress Software, Inc., a leading provider of web-based service desk automation software targeting the mid-market, today announced that the New York Public Library (NYPL) has selected FootPrints(R) to track and manage IT service and support requests for 3,000 employees spread across 85 branches and five research facilities located in Manhattan, the Bronx, and Staten Island.
NYPL is one of the great knowledge centers in the world, and equals the British Library and the Library of Congress with its vast collection. Just as the distinguished institution aims to provide unparalleled service to its patrons and the academic and research communities, it strives to deliver the same level of service to its employees.
As a part of this effort, NYPL is using FootPrints to automate its support operations and quickly resolve IT challenges for employees.